Return Policy


When you purchase a GHD hair straightener from, you are purchasing a genuine Australian GHD, and your purchase is covered by a twenty-four month warranty by Jemella Australia which entitles you to replacement or repair of a defective GHD straightener. Please contact GHD at 1300 443 737 if your device requires service. Be sure to register your GHD, once purchased:

Change of Mind returns

If you change your mind about purchasing a particular product on, you have a full thirty (30) days from the receipt of the delivery of your package to do so. This change-of-mind return policy is effective only for returns that are in their original, unopened state and that have not been used. To qualify for a return under this policy, you must return the product, including the cellophane wrapping, packaging, and any seals that the manufacturer put on the product when it was originally manufactured. Your change-of-mind returns that meet these criteria can qualify for a store credit.

Please note:
- Refunds will incur a 15% re-stocking fee.
- Credit Notes will not incur any re-stocking fees.

Before sending any goods back to us you must first attain an authorised Return Authorisation number.

Faulty/Damaged Goods

Customers who have received a defective item should contact our customer support team for courteous and fast assistance. Although some items in our inventory cannot be returned due to safety and health regulations, other items that do qualify for a refund or exchange must be accompanied by the customer’s contact information, order number, and a brief explanation of the defect, and sent to:
Westfield Shoppingtown,
345/152 Bunnerong Rd, Eastgardens
NSW 2036

We strongly urge our customers to return defective items using a method of recorded or return receipt delivery. cannot be held accountable for any items that are not delivered to us.

We will process all returns with 7 business days of receipt, and our customer service return department will contact you to determine whether a refund or exchange will be made. Customers must allow up to 5 additional working days for any refunded monies to be deposited into their accounts.

Before sending any goods back to us you must first attain an authorised Return Authorisation number.

Allergy Returns

In the rare instances that you have had an allergic reaction to a product, please take a photo of the allergic reaction and immediately discontinue using that product. Please email through the photo to The product returned must be less than 20% used.

Updated at 2021-04-08

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Hair By Ash, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Hair By Ash Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Hair By Ash and use the services.
  • Service: refers to the service provided by Hair By Ash as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL:
  • You: a person or entity that is registered with Hair By Ash to use the Services.

Return & Refund Policy

Thanks for shopping at Hair By Ash. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Hair By Ash. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Hair By Ash, you agree to the terms set forth below along with Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 month to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:


We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Hair By Ash is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.


Hair By Ash is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email:
  • Via Phone Number: (02) 9344 3395
  • Via this Address: Westfield Shoppingtown, 345/152 Bunnerong Rd, Eastgardens NSW 2036